Amazon’s vision is to be Earth's Best Employer and Earth’s Safest Place to Work.
Find out how we commit to this vision by exploring the benefits and perks of working as an Amazon Customer Service Associate.
Competitive Pay
We offer competitive pay and attractive working conditions, along with processes and systems to ensure the well-being and safety of all employees.
Your Base Pay
For all Spanish-speaking full-time, and seasonal roles in Customer Service, pay starts at a minimum of ₡416.050 per month.
For all English-speaking full-time, and seasonal roles in Customer Service, pay starts at a minimum of ₡545.000 per month.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
For all English-speaking full-time, and seasonal roles in Customer Service, pay starts at a minimum of ₡545.000 per month.
Your base pay will increase with tenure; depending on your role and location, this could be from as early as 6 months.
Working hours/schedule that allow for Work-Life Balance
The Customer Service role requires working variable hours to match when customers need us most. A standard contract includes a fixed 40 hours per week. Depending on role location, there are roles available based 100% at home, or 100% in an office.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule variable shifts based on a variety of shift patterns within a 24-hour period, Monday to Sunday, in order to match when customers need us most. This means you will work a combination of day, late and overnight shifts. You will receive your work schedule at least 2 weeks in advance and your shifts may change every 2-3 weeks.
In addition, we offer paid time off for events such as marriage, bereavement, sick leave, and vacation (annual leave is 13 days). You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Traditionally, shifts are 4 x 10 hour or 5 x 8 hour days. We schedule variable shifts based on a variety of shift patterns within a 24-hour period, Monday to Sunday, in order to match when customers need us most. This means you will work a combination of day, late and overnight shifts. You will receive your work schedule at least 2 weeks in advance and your shifts may change every 2-3 weeks.
In addition, we offer paid time off for events such as marriage, bereavement, sick leave, and vacation (annual leave is 13 days). You may need to work national holidays, if your shift falls on those days. However, you will be compensated accordingly.
We offer maternity and paternity leave, depending on tenure. You can also take unpaid leave.
Benefits and Perks
We offer a full range of benefits to our Customer Service employees. Benefits may vary for fixed-term positions. Check the job description for specific details.
- Health and insurance coverage. We offer comprehensive benefits to support your health and well-being at no cost to you:
• Medical insurance for you and eligible dependents (under 25 years old)
• Life insurance
• Accident and disability coverage
• International business travel insurance - Support Services: Amazon’s Critical Care Support Services is a confidential concierge service for you and your dependents to use during a critical illness diagnosis, Family bereavement support services offers comprehensive support for Amazon employees grieving the loss of a loved one. The Family building service with Maven is offer in case you are looking to grow your family.
- Savings Plan: Putting money away in your Asoamazon savings plan is a great way to save for your future. Each employee will have a personal saving of 5% of their salary. Amazon will match the savings by adding an equal amount.
- Benefits that make your life simpler: Employee Assistance Program provides confidential support, guidance and resources for every aspect of work and personal life, the Rethink Benefits program is designed to help families with children who have learning, social, or behavioral challenges, autism, and other developmental disabilities. Also, Amazon offers a family care benefit to make it easier for employees to find reliable care for their loved ones.
- The benefits that make you smile at work: On-site employees receive free tea, coffee, water and popcorn. Snacks/drinks/food are provided on occasion. Rest areas, games rooms and coffee shops are also available depending on location.
- Employee discounts and savings. We invest in your well-being with ways to save:
• Exclusive savings on dining, travel, and more
• 10% discount on eligible Amazon.com purchases (annual maximum applies) - Commuter Services: We offer free bus transportation to and from work for corporate employees on designated routes.
Career Growth Opportunities
As an Amazon employee, you'll be in a world-class work environment. Your journey begins with two weeks of initial training, followed by six weeks of on-the-job mentoring to help you deliver exceptional customer service. No previous customer service experience is needed—we provide paid training and support from day one. You'll have access to cross-training opportunities, online courses, and learning resources to develop your skills and gain additional qualifications.
Development opportunities are frequent at Amazon, with many of our leaders starting out as Customer Service Associates. Depending on your performance, you may have the opportunity to mentor new Associates, become a Subject Matter Expert, and advance to Resolution Specialist, Team Manager, Group Manager and beyond—all while continuing to raise the performance bar.
Additionally, we offer our Career Choice program to help progress your career.
What’s Amazon’s Career Choice program?
With Career Choice, you can build the future you want with Amazon's support. We cover up to 100% of tuition costs—up to ₡1,000,000 annually—for education in high-demand fields. Available after your first year, Career Choice lets you continue your education as long as you're eligible.
Find out more about Amazon Career Choice.
With Career Choice, you can build the future you want with Amazon's support. We cover up to 100% of tuition costs—up to ₡1,000,000 annually—for education in high-demand fields. Available after your first year, Career Choice lets you continue your education as long as you're eligible.
Find out more about Amazon Career Choice.