Frequently Asked Questions

Customer Service roles

Customer Service Associate (Remote)

My candidate account

I need to reset my password

You no longer need a separate password to log into the job portal, only a 6 (Six) digit PIN. We can help you create a new one quickly. Please follow the steps below:

1. Go to https://trabaja.amazon.cr/app#/forgotPin
2. Enter the email address that you used to create your candidate account
3. We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)
4. Enter this code into the verification code box in your browser
5. Enter a new PIN and click "Update"

You're done! You can go back to the log-in screen and log in to your account using your email address and new PIN.

You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com, and noreply-ops-jobs@amazon.com to your email address book to ensure you receive our emails.

My background check

Background check

To start your background check you will receive an email from our provider Accurate with an explanation of the steps to follow and the information you must provide to complete the process. You must complete these actions promptly since the process may expire if not completed on time.

To contact the provider you can send an email to: customer_service@accuratebackground.com

My application

I have not received instructions to sign my digital contract

You will receive an invitation prior to the start date to complete the required documentation. The email will come from this email address: MyDocs-noreply@onbaseonline.com. We suggest that you add this email address to your address book and check your spam/junk folders to ensure you receive the email.

I have a medical disability (eg. Hearing, sight etc)

If you would like to request an accommodation for the application or onboarding process, please contact us via the email or chat channel to advise your recruiting team. They will assist you with the next steps for an accommodation.

I am unable to complete the online assessment due to a hearing or speech impairment. What should I do?

We're here to support you every step of the way. Just reach out to your recruiting team via the email or chat channels below. They'll work swiftly to connect you with the accommodation team to get you the assistance you need to successfully complete the assessment. We want to ensure our hiring process is fully accessible, so please don't hesitate to ask for assistance.

I would like to request a non-medical accommodation for school, religion, childcare, shift/schedule, transportation.

Accommodations for things like school, religion, childcare, hardships, shift/schedule, or transportation are managed by our dedicated site team. Once hired, you can work closely with your direct manager and site leadership to discuss your needs and get the support you require. Since these types of accommodation requests will be handled internally, please do not contact the recruiting team, as they will not be able to assist you directly.

My job offer

What is the status of my job offer?

You can check the status of your offer by logging into your candidate account at https://trabaja.amazon.cr. Your application(s) and status will be found on the left side of the page, or under the "My Jobs" option in the menu in the upper right corner.

My digital contract

I have not received instructions to sign my digital contract

My first day on amazon

Where should I show up on my first day?

Your recruiter will tell you which of the Amazon facilities you should report to on your first day! You can find its exact location at the following link: www.amazonjobs.cr/#campus

Other general questions

I am asked to provide a username to reset my password

My email address is already in the system

You already have a candidate account with Amazon!

You will need to login with you 6 (six) digit PIN. If you do not remember your PIN, We can help you create a new one quickly. Please follow the steps below:

1. Go to https://trabaja.amazon.cr/app#/forgotPin
2. Enter the email address that you used to create your candidate account
3. We’ll send a verification code to the email address you entered, please check your inbox to retrieve it (if you didn’t receive it, make sure you check your spam folder)
4. Enter this code into the verification code box in your browser
5. Enter a new PIN and click "Update"

You're done! You can go back to the log-in screen and log in to your account using your email address and new PIN.

You must add crjobs@amazon.com, recruiting-systems-prod@amazon.com, and noreply-ops-jobs@amazon.com to your email address book to ensure you receive our emails.

I need to confirm or edit information in my profile

You can confirm or edit information in your account by following these steps:

1. Log in to your candidate account at https://trabaja.amazon.cr
2. Open the dropdown menu on the upper righthand side of the screen
3. Click on 'My Personal Information'

You will be directed to the Edit Profile page, where you can edit the information in your profile. If you make any changes, be sure to click "Save".

If the information you want to edit is not available, please contact us.

Can I apply directly?

Apply here! https://trabaja.amazon.cr. Use the filters to locate available positions in your country.

To complete the application and tests you must do it from a Windows computer using, preferably, Mozilla Firefox as a browser. You need to have headphones and a stable internet connection. Try to be in a quiet place without interruptions.

If you have already applied, log in to your candidate account at https://trabaja.amazon.cr.

Can I apply in person or send my resume?

It is not necessary to send a resume. To be considered for any of our positions, you must complete the online application. All of our current openings can be viewed at https://trabaja.amazon.cr

What is the status of my application?

You can check the status of your application by following these steps.

1. Log in to your candidate account at https://trabaja.amazon.cr
2. Click on the menu icon in the upper right corner
3. Click "My Jobs" in the dropdown menu

There, you can see the status of the jobs you've applied for. You will be notified by email of any updates related to your application.

To ensure you receive our emails, please add the email addresses below to your address book: recruiting-systems-prod@amazon.com noreply-ops-jobs@amazon.com

* Please note: these emails DO NOT accept incoming messages. Any email sent to these addresses will not receive a response.

Why was my application rejected?

There are a variety of reasons why an application is rejected. We are unable to provide details on why an application has been rejected. If you are still interested, you can reapply for the positions you qualify for at https://trabaja.amazon.cr

I accidentally answered "No" to a question and couldn't finish my application.

If you accidentally answered 'No' to a question and were unable to complete your application, you will need to contact us directly for assistance.

Why was my application withdrawn?

There are a variety of reasons why an application is removed. Here are some of the most common reasons:

1. The application is incomplete

2. The candidate did not take any action, such as scheduling an appointment or completing the requested information

3. The candidate did not arrive for a scheduled appointment

If you are still interested, you can reapply for available openings at https://trabaja.amazon.cr

I would like to withdraw my application

You can withdraw your application by following these steps.

1. Sign in to your account at https://trabaja.amazon.cr

2. Open the dropdown menu on the upper righthand side of the screen

3. Click on “My Jobs” to see your active applications

4. Click on “Withdraw” to remove your application from consideration

The test page does not load

The assessment opens a new window, so make sure your popup blockers are turned off. Internet Explorer or Firefox are the best web browsers to use to complete your application. Make sure your popup blockers are turned off. Click the links below to see how to disable a pop-up blocker for different devices.

1. Windows devices using Internet Explorer: Open Internet Explorer, select the Tools button, and then select Internet Options. On the Privacy tab, under Pop-up Blocker, select or clear the Turn on Pop-up Blocker check box, and then select OK

2. Windows devices using Firefox: Open Firefox, select the menu in the left corner of the window Select Options, click Content To disable all pop-ups, uncheck the 'Block pop-ups' box Click OK

3. Apple devices using Safari: Launch Settings. Tap Safari. Under the General section, click the bar next to Block pop-up windows to enable or disable the pop-up blocker. A green button indicates a pop-up blocker enabled

4. Apple devices using Chrome: On your computer, open Chrome. In the upper right corner, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under "Privacy" click Content Settings. Under "Pop-ups " select an option: Do not allow any sites to show pop-ups (recommended) Allow all sites to show pop-ups

5. Android devices with Chrome: In the upper right corner, click the icon you see: Menu or More. Click Settings. At the bottom, click Show advanced settings. Under ""Privacy,"" click Content Settings. Under "Pop-ups" select an option: Do not allow any sites to show pop-ups (recommended) Allow all sites to show pop-ups

I need to confirm my current schedule

For inquiries about your schedule contact us.

I am getting an error for leaving questions blank

In order to successfully complete the assessment, all questions must be answered. Missing answers to questions will be reported to you when you try to submit the quiz. If you get an error message that leaves questions blank, click the page number below the error message. You will be taken to the quiz page where the question is blank. Once you have selected an answer for each question, you can select 'Return to Error Page' to correct any additional errors and submit your assessment.

I have been assigned a schedule and I need to submit a change request

To request a schedule change, contact us at least 2 weeks before starting your role, a recruiter will tell you if there are options to make the change. Close to the start date no change requests will be accepted.

When will I receive my contract?

The work contract will be sent by email 2-3 days before the start date of work.

How many hours and days will I be working?

A recruiter will offer you the respective job details, generally customer service associates will work 5 days a week for 40 hours in total. In accordance with the labor legislation of Costa Rica, if required, workers will have a minimum of 1 day off every 6 days of work and must not exceed 48 working hours in the same work week.

How can I attach the requested documents to my profile?

Please follow the following instructions to successfully upload your documents:

1. Open our Amazon jobs home page: https://trabaja.amazon.cr

2. Open the menu on the top of the page, on the left side, and click "Sign In"

3. After you have signed in, please open this link: hvr-amazon.my.site.com/ProfileAttachment
*You may have to refresh the page or be asked to sign-in again after clicking the link

4. Proceed to click "Browse" and attach the document being requested

5. Confirm that you have selected the right document and click "Upload"

What services are available?

1. Cafeteria where you can buy your lunch or snacks

2. Parking: It is necessary that you acquire your employee stamp in the offices to use it

3. Refrigerator and microwave to heat if you want to bring your own food

4. Lockers, for security you must provide your own lock

5. Free transport: the first day your coach will tell you what to do to use this transport

Is my digital paperwork complete?

You can confirm that your documents are complete by logging into your MyDocs portal here amazon.onbaseonline.com. On the left side of the page, you will see the "Read and accept your documents" section. If you see that you do not have any documents to sign at this time, then your documents have been submitted successfully! If you don't see this message, please review and accept any additional documents. If this is your first time accessing MyDocs, click the Forgot Your Password link to reset your password.

I am getting an error when trying to complete the digital documentation

We recommend that you use Internet Explorer or Firefox as your Internet browser when accessing MyDocs. Also, sign your documents on a computer rather than from a mobile device (smartphone or tablet).

How do I log in?

You can access your MyDocs portal by clicking here - https://joining.docs.amazon.com. You will not be able to log in until you receive the email invitation to access MyDocs. Please do not attempt to log in until you have received this email. If this is your first time accessing MyDocs, click "Forgot your password?" link to reset your password

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